FAQ

Can I order from Muir if I live outside of UK?

We ship to UK Mainland addresses only.
How do I care for my new bedlinen and towels?

Please view our care guide for Muir. Also refer to the details on the product pages.
How do I return an item from my online order?

Please follow this link, for further information on our returns process.
What payment methods do you accept?

For purchases made online we accept Credit Cards and Debit Cards, excluding American Express.
Can you ship to a PO Box?

We are unable to deliver to PO Boxes and Private Bag addresses. We only ship to physical addresses.
Can I request a catalogue?

Please view our catalogue online here.
Can I buy Muir fabric by the metre?

Sorry, not presently.
Can I drop off my return item at your warehouse?

Please do not drive out to our warehouse and return your item there directly. Their facility is not set up to receive visitors. All returns must be couriered to our head office; please refer to our Return Policy.
Can I collect my online purchase from your retail stores?

Sorry, not at this stage. All online orders are delivered via courier.